Vanessa B. S. Silva
发表
Vanessa B. S. Silva,
Fernando Schramm,
Adriana Carla Damasceno,
2016,
2016 IEEE International Conference on Systems, Man, and Cybernetics (SMC).
Vanessa B. S. Silva,
Fernando Schramm,
Hugo Riccely Cunha de Carvalho,
2013
.
Vanessa B. S. Silva,
Danielle Costa Morais,
D. Morais,
2010,
2010 IEEE International Conference on Systems, Man and Cybernetics.
A proposal of a procedure for evaluating individual's expectations and perceptions based on SERVQUAL
Vanessa B. S. Silva,
Fernando Schramm,
Danielle Costa Morais,
2014,
2014 IEEE International Conference on Systems, Man, and Cybernetics (SMC).
Vanessa B. S. Silva,
Fernando Schramm,
F. Schramm,
2015
.
Vanessa B. S. Silva,
Danielle Costa Morais,
2013,
2013 Joint IFSA World Congress and NAFIPS Annual Meeting (IFSA/NAFIPS).
Adiel Teixeira de Almeida,
Vanessa B. S. Silva,
Danielle Costa Morais,
2010
.
Vanessa B. S. Silva,
Danielle Costa Morais,
2011,
2011 IEEE International Conference on Systems, Man, and Cybernetics.
Vanessa B. S. Silva,
Fernando Schramm,
Danielle Costa Morais,
2012,
2012 IEEE International Conference on Systems, Man, and Cybernetics (SMC).
Vanessa B. S. Silva,
Danielle Costa Morais,
D. Morais,
2014,
Inf. Sci..
Vanessa B. S. Silva,
D. C. Morais,
A. Almeida,
2010
.