Galit B. Yom-Tov

发表

Service Systems with Slowdowns: Potential Failures and Proposed Solutions

Jing Dong, Pnina Feldman, Galit B. Yom-Tov, 2015, Oper. Res..

The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes pdf

Leor Gruendlinger, Jamol Pender, Andrew Daw, 2020, SSRN Electronic Journal.

An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level

Liron Yedidsion, Galit B. Yom-Tov, Yueming Xie, 2020, Manuf. Serv. Oper. Manag..

Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing

Avishai Mandelbaum, Galit B. Yom-Tov, A. Mandelbaum, 2014, Manuf. Serv. Oper. Manag..

Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations

Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov, 2019, HICSS.

When to use Speedup : An Examination of Intensive Care Units with Readmissions

Carri W. Chan, Gabriel J. Escobar, Galit B. Yom-Tov, 2011 .

DELAY GUARANTEE PLANNING OF CALL-BACK OPTIONS IN TIME-VARYING SERVICE SYSTEMS

Galit B. Yom-Tov, Tali Zeitler, 2018, 2018 Winter Simulation Conference (WSC).

Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights

Monika Westphal, Anat Rafaeli, Shelly Ashtar, 2018, WWW.

Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers

Anat Rafaeli, Shelly Ashtar, Marcelo Olivares, 2020, Manuf. Serv. Oper. Manag..

Balancing admission control, speedup, and waiting in service systems

Carri W. Chan, Galit B. Yom-Tov, 2021, Queueing Syst. Theory Appl..

ON PATIENT FLOW IN HOSPITALS: A DATA-BASED QUEUEING-SCIENCE PERSPECTIVE

Avishai Mandelbaum, Yariv N. Marmor, Shlomo Hanan Israelit, 2015 .