Shahin Sharifi

Knowledge structures in service recovery: a bibliometric analysis

Atefeh Saniee, Aron O'Cass, Vida Siahtiri, 2019 .

Examining the impacts of positive and negative online consumer reviews on behavioral intentions: Role of need for cognitive closure and satisfaction guarantees

Shahin Sharifi, S. Sharifi, 2018, Journal of Hospitality Marketing & Management.