Dan T. Dunn

Customer-focused online exchange strategies: Does one size fit all

Thomas C. Boyd, Andrew J. Rohm, Dan T. Dunn, 2004 .

Problem-Solution and Consultative Selling Exercise: Simplifying Complex Buying and Selling Behavior

Dan T. Dunn, Keith B. Murray, K. B. Murray, 1992 .

Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technology

Dan T. Dunn, Devon S. Johnson, Fleura Bardhi, 2008 .