Chang-Hsi Yu

An Ageing‐in‐Place Service Innovation Model by Using TRIZ Methodology

Chi-Kuang Chen, An-Jin Shie, Kuo-Ming Wang, 2015 .

ERA Model: A Customer-Orientated Organizational Change Model for the Public Service

Hsiu-Chen Chang, Chi-Kuang Chen, Chang-Hsi Yu, 2006 .

A customer-oriented organisational diagnostic model based on data mining of customer-complaint databases

Chi-Kuang Chen, An-Jin Shie, Chang-Hsi Yu, 2012, Expert Syst. Appl..

Developing a Customer-Oriented Service Evaluation System (COSES) for the Public Sector

Hsiu-Chen Chang, Chi-Kuang Chen, Chang-Hsi Yu, 2004 .

A customer‐oriented service‐enhancement system for the public sector

Chi-Kuang Chen, Chang-Hsi Yu, Hsiu-Chen Chang, 2004 .

Developing a revised QFD technique to meet the needs of multiple-customer groups: a case of public policy analysis

Chi-Kuang Chen, Chang-Hsi Yu, Hsiu-Chen Chang, 2012 .