Russel L. Thompson

LibQUAL+[TM]: A Methodological Suite; Reliability and Structure of LibQUAL+[TM] Scores: Measuring Perceived Library Service Quality; Score Norms for Improving Library Service Quality: A LibQUAL+[TM] Study; ARL Index and Other Validity Correlates of LibQUAL+[TM] Scores.

Colleen Cook, Fred M. Heath, Martha Kyrillidou, 2002 .

Reliability Generalization: An Important Meta-Analytic Method, Because It Is Incorrect To Say, "The Test Is Unreliable.".

Russel L. Thompson, 1999 .

Do Different Response Formats Change the Latent Structure of Responses? an Empirical Investigation Using Taxometric Analysis

Colleen Cook, Russel L. Thompson, Randolph C. Arnau, 2001 .

LibQUAL+: Service Quality Assessment in Research Libraries

Bruce Thompson, Colleen Cook, Fred M. Heath, 2001 .

A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys

Russel L. Thompson, Colleen Cook, F. Heath, 2000 .

Score Reliability in Webor Internet-Based Surveys: Unnumbered Graphic Rating Scales versus Likert-Type Scales

Bruce Thompson, Colleen Cook, Fred M. Heath, 2001 .

Reliability and Structure of LibQUAL+ Scores: Measuring Perceived Library Service Quality

Bruce Colleen Russel L Thompson, Bruce Colleen Russel L Cook, Russel L. Thompson, 2002 .