Alessandro Silva de Oliveira

A QUALIDADE PERCEBIDA PODE SER UM ANTECEDENTE DIRETO DA LEALDADE ASSIM COM A SATISFAÇÃO? UM ESTUDO EM PROCESSO DE COMPRA NO VAREJO

Evandro Luiz Lopes, Alessandro Silva de Oliveira, Dirceu da Silva, 2015 .

QUALITY ASSESSMENT OF ONLINE DISCUSSION FORUMS: CONSTRUCTION AND VALIDATION OF A SCALE THAT VALUES STUDENT PERCEPTION

Dirceu da Silva, Alessandro Silva de Oliveira, Matheus Alberto Rodrigues Silva, 2021, Turkish Online Journal of Distance Education.

Crowding influence on the loyalty mediated by consumer satisfaction in retail purchasing processes

Alessandro Silva de Oliveira, Evandro Luiz Lopes, M. Brandão, 2017 .

Impacts of the perceived quality by consumers’ of à la carte restaurants on their attitudes and behavioural intentions

Alessandro Silva de Oliveira, G. Souki, L. M. Antonialli, 2019, Asia Pacific Journal of Marketing and Logistics.

Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce

Alessandro Silva de Oliveira, Matheus Alberto Rodrigues Silva, Gustavo Quiroga Souki, 2023, International Journal of Quality & Reliability Management.

Do satisfied customers recommend restaurants? The moderating effect of engagement on social networks on the relationship between satisfaction and eWOM

Alessandro Silva de Oliveira, Gustavo Quiroga Souki, Flavia Braga Chinelato, 2023, Asia Pacific Journal of Marketing and Logistics.

Do memorable restaurant experiences affect eWOM? The moderating effect of consumers' behavioural engagement on social networking sites

Alessandro Silva de Oliveira, J. Mendes, Luiz Rodrigo Cunha Moura, 2022, The TQM Journal.

Does guests-perceived value for money affect WOM and eWOM? The impact of consumer engagement on SNS on eWOM

Alessandro Silva de Oliveira, J. Mendes, Luiz Rodrigo Cunha Moura, 2023, The TQM Journal.

Coffee in capsules consumers’ behaviour: a quantitative study on attributes, consequences and values

Alessandro Silva de Oliveira, R. Gandia, L. H. B. V. Boas, 2020 .

Emotional, cognitive and behavioural repercussions of hotel guests' experiences

Alessandro Silva de Oliveira, Gustavo Quiroga Souki, Marco Túlio Correa Barcelos, 2023, Spanish Journal of Marketing - ESIC.