Dayr Reis

Keep the coffee coming

Dayr Reis, 1991 .

The Quality Learning Curve: An Approach to Predicting Quality Improvement in Manufacturing and Services

Dayr Reis, Niranjan Pati, 2007 .

Widening quality gap: A historical interpretation

Dayr Reis, Leticia Pena, Milorad Novicevic, 2002 .

Progress functions : a general model

Dayr Reis, D. Reis, 1991 .

Customer satisfaction: the historical perspective

Dayr Reis, Leticia Pena, Paulo A. Lopes, 2003 .