Christian J. Sinnett

Breaking through the beaver dam: guiding your customers and staff through a major restructure

Christian J. Sinnett, Dave Nevin, Mary A. Brock, 2008, SIGUCCS '08.

OSU helpdesk: a cost-effective helpdesk solution for everyone

Christian J. Sinnett, Tammy Barr, 2004, SIGUCCS '04.

New customers, new challenges, new structure: realigning support to survive massive growth

Christian J. Sinnett, Dave Nevin, Mary A. Brock, 2005, SIGUCCS '05.

Building a champagne helpdesk on a beer budget

Christian J. Sinnett, Tammy Barr, 2004, SIGUCCS '04.