Florian Skiba

Integration of innovative users as source of service innovations

Florian Skiba, Cornelius Herstatt, C. Herstatt, 2008 .

Users as sources for radical service innovations: opportunities from collaboration with service lead users

Cornelius Herstatt, Florian Skiba, C. Herstatt, 2009, Int. J. Serv. Technol. Manag..

Service Users as Sources for Innovation

Florian Skiba, 2010 .