Lavrans Løvlie

Bottom‐line Experiences: Measuring the Value of Design in Service

Chris Downs, Lavrans Løvlie, Ben Reason, 2010 .

Orange: A Service Design Case Study

Lavrans Løvlie, Ben Reason, Andy Polaine, 2013 .

Why Service Design

Lavrans Løvlie, Ben Reason, Melvin Brand Flu, 2015 .

Service Design: From Insight to Implementation

Lavrans Løvlie, Ben Reason, Andrew Polaine, 2013 .

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Lavrans Løvlie, Ben Reason, Melvin Brand Flu, 2015 .