Chuanyi Tang

发表

Understanding the electronic word-of-mouth communication process: Communication effectiveness and analytic tools

Chuanyi Tang, Chuanyi Tang, 2010 .

Digging for gold with a simple tool: Validating text mining in studying electronic word-of-mouth (eWOM) communication

Lin Guo, Chuanyi Tang, Chuanyi Tang, 2015 .

A new approach of social media analytics to predict service quality: evidence from the airline industry

Wu He, Ling Li, Chuanyi Tang, 2019, J. Enterp. Inf. Manag..

A bilingual approach for conducting Chinese and English social media sentiment analysis

Wu He, Gongjun Yan, Jiancheng Shen, 2014, Comput. Networks.

A longitudinal exploration of the relations between electronic word-of-mouth indicators and firms' profitability: Findings from the banking industry

Wu He, Chuanyi Tang, Matthias R. Mehl, 2016, Int. J. Inf. Manag..

A developmental model of financial capability

Chuanyi Tang, Soyeon Shim, Chuanyi Tang, 2013 .

Seeing relationships through the lens of psychological contracts: the structure of consumer service relationships

Lin Guo, Chuanyi Tang, Thomas W. Gruen, 2017 .

The Role of Perceived Control in Customer Value Cocreation and Service Recovery Evaluation

Lin Guo, Chuanyi Tang, Sherry L. Lotz, 2016 .

The ant and the grasshopper revisited: The present psychological benefits of saving and future oriented financial behaviors

Chuanyi Tang, Soyeon Shim, Chuanyi Tang, 2012 .

Socialization Tactics of New Retail Employees: A Pathway to Organizational Commitment

Chuanyi Tang, Hyunjoo Oh, Barton A. Weitz, 2014 .