Jerilyn Prescott

发表

Usability testing: a quick, cheap, and effective method

Jerilyn Prescott, Matt Crichton, 1999, SIGUCCS.

Bridging the service gap with student employees: curse or blessing?

Carol Currie Sobczak, Karen J. McRitchie, Jerilyn Prescott, 2001, SIGUCCS '01.

Evolution of three help desks

Tony D. Lovgren, Gary Franklin, Jerilyn Prescott, 2001, SIGUCCS '01.