Ssk Lam

Designing a Customer/Student-Driven Teaching Evaluation using the repertory Grid Technique: From Abstract Understanding to Hearing it from the Natives

Gyy Wong, Rp Wright, Ssk Lam, 1997 .

Hidden Profile Decision Making: The Effects of Group Efficacy

Ssk Lam, Jck Yeung, 2008 .

Eliciting Personal Constructs of Chiense Respondents: Grid Applicaiton in Human Resources

Rp Wright, Ssk Lam, 2000 .

Assessing the validity of SERVQUAL: an empirical analysis in Hong Kong

Ssk Lam, S. Lam, 1995 .

Measuring service quality: an empirical analysis in Hong Kong

Ssk Lam, S. Lam, 1995 .