Robert J. Gerard

Winning the Service Game

Robert J. Gerard, R. J. Gerard, 1995 .

Teaming Up: Making the Transition to a Self-Directed, Team-Based Organization

Robert J. Gerard, R. J. Gerard, 1995 .

Leading with Soul: An Uncommon Journey of Spirit

Robert J. Gerard, R. J. Gerard, 1995 .

Extraordinary Guarantees: A New Way To Build Quality Throughout Your Company and Ensure Satisfaction for Your Customers

Robert J. Gerard, 1993 .