Celso Augusto de Matos

The constraints of theory: What is the impact of the Theory of Constraints on Operations Strategy?

José Antônio Valle Antunes Júnior, Diego Augusto de Jesus Pacheco, Celso Augusto de Matos, 2020 .

A CONFIANÇA EM TROCAS RELACIONAIS: DIMENSÕES FORMADORAS E EFEITOS ASSIMÉTRICOS

Gabriel Sperandio Milan, Celso Augusto de Matos, Lasier Gorziza de Souza, 2014 .

The different roles of switching costs on the satisfaction‐loyalty relationship

Celso Augusto de Matos, C. A. Matos, J. Henrique, 2009 .

Customer reactions to service failure and recovery in the banking industry: the influence of switching costs

Celso Augusto de Matos, J. Henrique, Fernando de Rosa, 2013 .

A Cross-Cultural Investigation of Customer Reactions to Service Failure and Recovery

Celso Augusto de Matos, Guilherme Trez, Daniel Fernandes, 2011 .

Consumer reaction to service failure and recovery: the moderating role of attitude toward complaining

Celso Augusto de Matos, Valter Afonso Vieira, V. Vieira, 2009 .

The influence of personal values and demographic variables on customer loyalty in the banking industry

Celso Augusto de Matos, C. A. Matos, J. Henrique, 2015 .

Consumer attitudes toward counterfeits: a review and extension

Celso Augusto de Matos, C. V. Rossi, Carlos Alberto Vargas Rossi, 2007 .