Alicia Ann Grandey

发表

Emotional Display Rules Scale

James M. Diefendorff, Rebecca J. Erickson, Alicia Ann Grandey, 2014 .

The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges?

Alicia A. Grandey, Allison S. Gabriel, Alicia Ann Grandey, 2015 .

Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions

Alicia A. Grandey, Alicia Ann Grandey, A. Grandey, 2018 .

The relationship of organizational politics and support to work behaviors, attitudes, and stress

Alicia A. Grandey, Russell Cropanzano, Alicia Ann Grandey, 1997 .

A longitudinal and multi‐source test of the work–family conflict and job satisfaction relationship

Alicia A. Grandey, Alicia Ann Grandey, Ann C. Crouter, 2005 .

Expressions of anger in Israeli workplaces: The special place of customer interactions

Anat Rafaeli, Alicia A. Grandey, Shy Ravid, 2010 .

Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

Nai-Wen Chi, Alicia A. Grandey, Alicia Ann Grandey, 2013 .

Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions

Nai-Wen Chi, Alicia A. Grandey, Alicia Ann Grandey, 2012 .

Affective States and Traits in the Workplace: Diary and Survey Data from Young Workers

Alicia A. Grandey, Alicia Ann Grandey, A. Grandey, 2002 .

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Deborah E. Rupp, Alicia A. Grandey, James M. Diefendorff, 2013 .

Emotion Display Rules at Work in the Global Service Economy: The Special Case of the Customer

Anat Rafaeli, Jochen Wirtz, Alicia A. Grandey, 2010 .