Niki Glaveli

Work organisation, attitudes and leadership: Work-domain “border-keepers? : The case of a company driving on the fast lane

Eleonora Karassavidou, Niki Glaveli, 2007 .

Perceived Service Quality Gap in two Greek Banks: A pilot comparative study of employee and customer perceptions

Eugenia Petridou, Niki Glaveli, T. Litseselidis, 2005 .

Discovering characteristics of learning organizations in the hotel industry of Nothern Greece

Eugenia Petridou, Georgios Tsourvakas, Niki Glaveli, 2008 .

Managing service quality in banks: customers’ gender effects

Charalambos Spathis, Eugenia Petridou, Niki Glaveli, 2004 .

Quality in NHS hospitals: no one knows better than patients

Eleonora Karassavidou, Niki Glaveli, C. Papadopoulos, 2009 .

Bank service quality: evidence from five Balkan countries

Charalambos Spathis, Eugenia Petridou, Niki Glaveli, 2006 .

Investigating cost efficiency in the branch network of a Greek bank: an empirical study

Niki Glaveli, N. Glaveli, Athanasios G. Noulas, 2008 .