J. J. Cronin

发表

Defense Treaty Inspection Readiness Program

J. J. Cronin, Kohen, J. D. Rivers, 1996 .

Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

Steven A. Taylor, J. J. Cronin, J. Cronin, 1994 .

Measuring Service Quality: A Reexamination and Extension

Steven A. Taylor, J. J. Cronin, J. Cronin, 1992 .

Customer Orientation

J. J. Cronin, Michael K. Brady, J. Cronin, 2001 .

Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

J. J. Cronin, Michael K. Brady, Joseph Cronin, 2001 .

Performance-only measurement of service quality: a replication and extension

J. J. Cronin, Michael K. Brady, R. R. Brand, 2002 .

Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

J. J. Cronin, Michael K. Brady, G. Hult, 2000 .

Strategies to offset performance failures: The role of brand equity

Michelle L. Roehm, Gavin L. Fox, J. J. Cronin, 2008 .

Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers

J. J. Cronin, Michael K. Brady, J. Joseph Cronin, 2001 .

Against the Green: A Multi-method Examination of the Barriers to Green Consumption

Mark R. Gleim, Jeffery S. Smith, J. J. Cronin, 2013 .

Looking back to see forward in services marketing: some ideas to consider

J. J. Cronin, J. Cronin, 2003 .

Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models

J. J. Cronin, Michael K. Brady, G. Knight, 2005 .

Worth waiting for: increasing satisfaction by making consumers wait

Michael D. Giebelhausen, Stacey G. Robinson, J. J. Cronin, 2011 .

A cross-sectional test of the effect and conceptualization of service value

Donald J. Shemwell, Roscoe Hightower, Richard R. Brand, 1997 .

Recreational Service Quality in the International Setting

Steven A. Taylor, J. J. Cronin, J. Joseph Cronin, 1993 .

Do Environmental Sustainable Practices of Organic Wine Suppliers Affect Consumers’ Behavioral Intentions? The Moderating Role of Trust

Mark A. Bonn, J. J. Cronin, Meehee Cho, 2016 .

An Examination of the Relative Impact of Growth Strategies on Profit Performance

J. J. Cronin, T. J. Page, T. Page, 1988 .

Weaving webs of innovation

Jeffery S. Smith, Gavin L. Fox, J. J. Cronin, 2013 .

Adjusting the Warm-Glow Thermostat: How Incentivizing Participation in Voluntary Green Programs Moderates Their Impact on Service Satisfaction

J. J. Cronin, G. Hult, H. Chun, 2016 .

Customer-company identification transfer across service alliances

J. J. Cronin, Jeremy S. Wolter, S. Brach, 2018 .

An assessment of the role performance measurement of power-dependency in marketing channels

Jon M. Hawes, J. J. Cronin, T. Baker, 1994 .

The Role of Corporate Social Responsibility in Consumer Evaluation of Nutrition Information Disclosure by Retail Restaurants

J. J. Cronin, J. Peloza, Christine Ye, 2014, Journal of Business Ethics.

Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes

J. J. Cronin, Jeremy S. Wolter, J. Cronin, 2015, Journal of the Academy of Marketing Science.

Relational Exchange in Services

Donald J. Shemwell, J. J. Cronin, J. Joseph Cronin, 1994 .

Symbolic drivers of consumer-brand identification and disidentification

Mark A. Bonn, J. J. Cronin, Jeremy S. Wolter, 2016 .

Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company Identification

Jeffery S. Smith, J. J. Cronin, Dora E. Bock, 2017 .

Value creation: assessing the relationships between quality, consumption value and behavioural intentions at sporting events

J. J. Cronin, Masayuki Yoshida, J. James, 2013 .

The Role of Corporate Social Responsibility in Consumer Evaluation of Nutrition Information Disclosure by Retail Restaurants

J. J. Cronin, J. Peloza, Christine Ye, 2014, Journal of Business Ethics.

A New Frontier in the Battle Against Smoking: An Exploratory Investigation of Low-Income Adult Smokers

J. J. Cronin, Michael K. Brady, Brian L. Bourdeau, 2006 .

It Depends

J. J. Cronin, Clay M. Voorhees, J. Baker, 2009 .

The good guys don't always win: the effect of valence on service perceptions and consequences

J. J. Cronin, Clay M. Voorhees, Michael K. Brady, 2006 .

Modeling service alliances: an exploratory investigation of spillover effects in service partnerships

J. J. Cronin, Clay M. Voorhees, Brian L. Bourdeau, 2007 .

Retrospective: a cross-sectional test of the effect and conceptualization of service value revisited

J. J. Cronin, Jr. J. Joseph Cronin, J. Cronin, 2016 .

Consumption or prosumption? A question of resources

Duane M. Nagel, J. J. Cronin, R. Utecht, 2018, Journal of Services Marketing.

Channel Power: A Proposed Multidimensional Perspective

Steven A. Taylor, J. J. Cronin, J. Joseph Cronin, 2015 .

Sport event innovativeness: Conceptualization, measurement, and its impact on consumer behavior

J. J. Cronin, Masayuki Yoshida, J. James, 2013 .

The Measurement and Importance of Service Quality in the Retailing of Recreational Services

Steven A. Taylor, J. J. Cronin, R. R. Brand, 1996 .

Evidence of the Primary Role of Environmental Image in Consumer CSR Evaluations

Jeffery S. Smith, J. J. Cronin, Jeremy S. Wolter, 2017 .

Re-conceptualizing cognitive and affective customer–company identification: the role of self-motives and different customer-based outcomes

J. J. Cronin, J. Joseph Cronin, Jeremy S. Wolter, 2016 .

Organizational Life Cycle Theory: an Introduction as an Aid To Strategic Marketing Planning

J. J. Cronin, T. Baker, J. Cronin, 2015 .

Extending the institutional environment: the impact of internal and external factors on the green behaviors of an individual

Mark R. Gleim, Jeffery S. Smith, J. J. Cronin, 2019 .

The Implications of Third-Party Customer Complaining for Advertising Efforts

Gavin L. Fox, J. J. Cronin, J. Cronin, 2010 .

Unique influences of cognitive and affective customer-company identification

J. J. Cronin, Jeremy S. Wolter, J. Cronin, 2017 .

Consumer‐specific determinants of the size of retail choice sets: an empirical comparison of physical good and service providers

J. J. Cronin, R. R. Brand, J. Cronin, 1997 .

Ladies First: Using a Loyalty Phase Model to Gain Insight into Gender Differences in Service Evaluations (An Extended Abstract)

J. J. Cronin, Brian L. Bourdeau, Colleen S. Bourdeau, 2017 .