Ching-Yi Daphne Tsai

Service Innovation in Franchising Convenience Store: An Exploratory Study

Ying-Chih Chen, Shih-Hao Wu, Stephen Chi-Tsun Huang, 2009, Int. J. Electron. Bus. Manag..

Customer citizenship behavior on social networking sites: The role of relationship quality, identification, and service attributes

Pei-Yi Lin, Shih-Hao Wu, Stephen Chi-Tsun Huang, 2017, Internet Res..