Voon Boo Ho

Critical service requirements for a market-oriented university : a Malaysian case

Voon Boo Ho, Karen Kueh, 2004 .

IDENTIFYING AND VALIDATING DIMENSIONS OF SERVICE QUALITY FOR THE BANKING INDUSTRY IN MALAYSIA

Jasmine Vivienne Andrew, Voon Boo Ho, Firdaus Abdullah, 2010 .

Measuring website service quality for Malaysian companies

Mohd Zawawi Mohd Zafian, Voon Boo Ho, K. Kueh, 2009 .

Measuring and managing franchisee satisfaction: a study of academic franchising

Voon Boo Ho, Firdaus Abdullah, Nagarajah Lee, 2008 .

Development and Validations of a Holistic Service Operations Management Instrument

Firdaus Abdullah, Abg Hamizam Abg Mohar, Voon Boo Ho, 2016 .