Sergey Zeltyn

发表

Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers

Avishai Mandelbaum, Sergey Zeltyn, A. Mandelbaum, 2007 .

Empirical analysis of a call center

Avishai Mandelbaum, Sergey Zeltyn, Anat Sakov, 2000 .

Data-stories about (im)patient customers in tele-queues

Avishai Mandelbaum, Sergey Zeltyn, A. Mandelbaum, 2013, Queueing Syst. Theory Appl..

Service Engineering: Data-Based Course Development and Teaching

Avishai Mandelbaum, Sergey Zeltyn, A. Mandelbaum, 2010, INFORMS Trans. Educ..

Simulation-based models of emergency departments:: Operational, tactical, and strategic staffing

Pnina Vortman, Avraham Shtub, Avishai Mandelbaum, 2011, TOMC.

Statistical Analysis of a Telephone Call Center

Avishai Mandelbaum, Haipeng Shen, Sergey Zeltyn, 2005 .

Service Engineering of Call Centers: Research, Teaching, and Practice

Avishai Mandelbaum, Sergey Zeltyn, 2008 .

Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue

Avishai Mandelbaum, Sergey Zeltyn, A. Mandelbaum, 2005, Queueing Syst. Theory Appl..

Unleashing Analytics to Reduce Costs and Improve Quality in Wastewater Treatment

Segev Wasserkrug, Alexander Zadorojniy, Sergey Zeltyn, 2019, INFORMS J. Appl. Anal..

Estimating characteristics of queueing networks using transactional data

Avishai Mandelbaum, Sergey Zeltyn, A. Mandelbaum, 1998, Queueing Syst. Theory Appl..

Toward simulation-based real-time decision-support systems for emergency departments

Avraham Shtub, Avishai Mandelbaum, Ohad Greenshpan, 2009, Proceedings of the 2009 Winter Simulation Conference (WSC).

Designing a Telephone Call Center with Impatient Customers

Sergey Zeltyn, Ofer Garnett, Marty Reiman, 2003 .

Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers

Avishai Mandelbaum, Sergey Zeltyn, A. Mandelbaum, 2009, Oper. Res..

Erratum to: Data-stories about (im)patient customers in tele-queues

Avishai Mandelbaum, Sergey Zeltyn, 2013, Queueing Syst. Theory Appl..

What's Wrong with My Dishwasher: Advanced Analytics Improve the Diagnostic Process for Miele Technicians

Yishai A. Feldman, Segev Wasserkrug, Sergey Zeltyn, 2019, INFORMS J. Appl. Anal..

The impact of customers’ patience on delay and abandonment: some empirically-driven experiments with the M/M/n + G queue

Avishai Mandelbaum, Sergey Zeltyn, 2004, OR Spectr..

Operational optimization of wastewater treatment plants: a CMDP based decomposition approach

Segev Wasserkrug, Alexander Zadorojniy, Sergey Zeltyn, 2016, Annals of Operations Research.

IBM Cognitive Technology Helps Aqualia to Reduce Costs and Save Resources in Wastewater Treatment

Segev Wasserkrug, Alexander Zadorojniy, Sergey Zeltyn, 2017, Interfaces.

Creating operational shift schedules for third-level IT support: challenges, models and case study

Avishai Mandelbaum, Zohar Feldman, Segev Wasserkrug, 2008 .

Waiting and sojourn times in a multi-server queue with mixed priorities

Zohar Feldman, Segev Wasserkrug, Sergey Zeltyn, 2009, Queueing Syst. Theory Appl..

Operational Regimes in Call Centers: Empirically-Based Queueing Theory

Sergey Zeltyn, Avi Mandelbaum, 2005 .

Improving efficiency in software maintenance

Ashok Pon Kumar, Segev Wasserkrug, Sergey Zeltyn, 2011, MSR '11.

Learning the Parameters of Bayesian Networks from Uncertain Data

Yishai A. Feldman, Segev Wasserkrug, Sergey Zeltyn, 2021, AAAI.

Statistical Analysis of a Telephone Call

Avishai Mandelbaum, Haipeng Shen, Sergey Zeltyn, 2002 .