Jillian Dawes Farquhar

Relationships and online consumer communities

Jennifer Rowley, Jillian Dawes Farquhar, J. Rowley, 2006, Bus. Process. Manag. J..

Convenience: a services perspective

Jennifer Rowley, Jillian Dawes Farquhar, J. Rowley, 2009 .

Global perspectives on service

Steve Baron, Stephen L. Vargo, Christian Grönroos, 2013 .

Retaining customers in traditional retail financial services: interviewing 'les responsables'

Jillian Dawes Farquhar, 2003 .

Marketing of financial services

Jillian Dawes Farquhar, A. Meidan, J. Farquhar, 1996 .

Acquiring and retaining customers in UK banks: an exploratory study

Jillian Dawes Farquhar, Tracy Panther, 2008 .

Putting it right: service failure and customer loyalty in UK banks

Jillian Dawes Farquhar, J. Farquhar, H. Jones, 2007 .

Contact management and customer loyalty

Jillian Dawes Farquhar, J. Farquhar, H. Jones, 2003 .