John Haywood-Farmer

A Conceptual Model of Service Quality

John Haywood-Farmer, J. Haywood-Farmer, 1988 .

Professional Service Firms and Total Quality Management:A Good Fit?

John Haywood-Farmer, Jean Nollet, J. Nollet, 1994 .

An Instrument to Measure the ‘Degree of Professionalism’ in a Professional Service

John Haywood-Farmer, F. Ian Stuart, F. Stuart, 1990 .

Productivity in Professional Services

John Haywood-Farmer, Jean Nollet, J. Nollet, 1985 .