Scott R. Swanson

发表

Customer Attributes and Their Effect on Service and Product Quality Perceptions: An Empirical Study

James R. Gross, J. Kim DeDee, Scott R. Swanson, 1993 .

Private and public voice: exploring cultural influence

Scott R. Swanson, Douglas L. Johansen, S. Swanson, 2011 .

The Impact of Perceived Service Fairness and Quality on the Behavioral Intentions of Chinese Hotel Guests: the Mediating Role of Consumption Emotions

Scott R. Swanson, Lujun Su, S. Swanson, 2016 .

Service recovery attributions and word‐of‐mouth intentions

Scott R. Swanson, Scott W. Kelley, S. Swanson, 2001 .

The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality

Scott R. Swanson, Lujun Su, S. Swanson, 2016 .

Reputation and intentions: The role of satisfaction, identification, and commitment

Maxwell K. Hsu, Scott R. Swanson, Lujun Su, 2016 .

Arts Patronage: A Social Identity Perspective

Scott R. Swanson, S. Swanson, J. C. Davis, 2006 .

CRITICAL INCIDENTS IN TOURISM: FAILURE, RECOVERY, CUSTOMER SWITCHING, AND WORD‐OF‐MOUTH BEHAVIORS

Maxwell K. Hsu, Scott R. Swanson, M. Hsu, 2009 .

Art for Art's Sake? An Examination of Motives for Arts Performance Attendance

Scott R. Swanson, S. Swanson, J. C. Davis, 2008 .

The Effect of Recovery Locus Attributions and Service Failure Severity on Word-of-Mouth and Repurchase Behaviors in the Hospitality Industry

Maxwell K. Hsu, Scott R. Swanson, M. Hsu, 2011 .

Motivations of college student game attendance and word-of-mouth behavior: the impact of gender differences

Scott R. Swanson, Swinder Janda, K. Gwinner, 2003 .

The Impact of Faculty-Student Interactions on Teaching Behavior: An Investigation of Perceived Student Encounter Orientation, Interactive Confidence, and Interactive Practice

Scott R. Swanson, S. Swanson, R. Frankel, 2002 .