Jessica Santos

Measuring Service Quality: To Tailor or not to Tailor?

Brian P. Mathews, Jessica Santos, 2015 .

Quality in religious services

Brian P. Mathews, Jessica Santos, B. Mathews, 2001 .

A theoretical exploration and model of consumer expectations, post‐purchase affective states and affective behaviour

Jonathan Boote, Jessica Santos, J. Boote, 2003 .

From intangibility to tangibility on service quality perceptions: a comparison study between consumers and service providers in four service industries

Jessica Santos, 2002 .