Kristine L. Kelly

A systems approach to identifying decisive information for sustainable development

Kristine L. Kelly, 1998, Eur. J. Oper. Res..

Some assembly required: building a digital government for the 21st century

Peter A. Bloniarz, Sharon S. Dawes, Patricia D. Fletcher, 1999, DG.O.

Voice Information Response System for Business Permit Assistance

Peter Avery, Kristine Kelly, David Andersen, 1995 .

Some assembly required: building a digital government for the 21 st century

Peter A. Bloniarz, Sharon S. Dawes, Patricia Diamond Fletcher, 2000 .

Some Assembly Required: Building a Digital Government for the 21st Century. Report of a Multidisciplinary Workshop Held in October 1998,

Peter A. Bloniarz, Sharon S. Dawes, Patricia Diamond Fletcher, 1999 .

Reviewing the Performance of ORMA ' s Voice Response System for Automated Business Permit Information : Integrating Technical , Cost-Based , and Customer-Oriented Evaluations of System Performance

Kristine L. Kelly, J. Rohrbaugh, S. Hyde, 1996 .