Claes-Robert Julander

The variable nature of services: An empirical examination of trust and its effects on customers' satisfaction responses to poor and good service

Magnus Söderlund, Claes-Robert Julander, Magnus Söderlund, 2003 .

Perceived service quality and customer satisfaction in a store performance framework: An empirical study of Swedish grocery retailers

Claes-Robert Julander, Claes‐Robert Julander, Anne W. Mägi, 1996 .

Measuring consideration sets through recall or recognition: a comparative study

Jens Nordfält, Hanna Hjalmarson, Claes-Robert Julander, 2004 .

Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction

Magnus Söderlund, Claes-Robert Julander, Magnus Söderlund, 2009 .

Effects of Switching Barriers on Satisfaction, Repurchase Intentions and Attitudinal Loyalty

Magnus Söderlund, Claes-Robert Julander, Magnus Söderlund, 2003 .