Colleen Cook

The maturation of assessment in academic libraries: the role of LibQUAL+

Colleen Cook, 2002 .

Equating scores on “Lite” and long library user survey forms

Martha Kyrillidou, Bruce Thompson, Colleen Cook, 2009 .

A New Culture of Assessment: Preliminary Report on the ARL SERVQUAL Survey.

Colleen Cook, Bruce Thompson, Fred M. Heath, 2000 .