Jon Anton

发表

Keynote address - the use of simulation in call center optimization

Jon Anton, 1999, WSC'99. 1999 Winter Simulation Conference Proceedings. 'Simulation - A Bridge to the Future' (Cat. No.99CH37038).

De digitale uitdaging : over klantcontact per telefoon en via het web

Ko de Ruyter, Jon Anton, Miranda Volker, 2000 .

The use of simulation in call center optimization (keynote address)

Jon Anton, 1999, WSC '99.

Customer Relationship Management: Making Hard Decisions with Soft Numbers

Jon Anton, J. Anton, 1996 .

Call Center Benchmarking: How Good Is

Jon Anton, J. Anton, David Gustin, 2000 .

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program

Jon Anton, J. Anton, D. Perkins, 1997 .

Customer Relationship Management: The Bottom Line to Optimizing Your ROI

Jon Anton, J. Anton, Natalie L. Petouhoff, 2002 .