Rhonda W. Mack

Blending the real world and the virtual world: Exploring the role of flow in augmented reality experiences

Graeme McLean, Esta D. Shah, Jennifer B. Barhorst, 2021, Journal of Business Research.

Service in the restaurant industry: an American and Irish comparison of service failures and recovery strategies.

Rene Dentiste Mueller, Adrian Palmer, Rhonda W. Mack, 2003 .

Perceptions, corrections and defections: implications for service recovery in the restaurant industry

John C. Crotts, Amanda J. Broderick, Rene Dentiste Mueller, 2000 .

Building an activity‐based costing hospital model using quality function deployment and benchmarking

Gioconda Quesada, Marvin E. Gonzalez, Rhonda W. Mack, 2005 .