Mary Jo Bitner
发表
Mary Jo Bitner,
Amy L. Ostrom,
Felicia N. Morgan,
2008
.
Mary Jo Bitner,
Stephen W. Brown,
M. J. Bitner,
2006,
CACM.
Valarie A. Zeithaml,
Mary Jo Bitner,
Dwayne D. Gremler,
2002
.
Mary Jo Bitner,
Nancy V. Wünderlich,
Florian v. Wangenheim,
2013
.
Valarie A. Zeithaml,
Alan Wilson,
Mary Jo Bitner,
2008
.
Valarie A. Zeithaml,
Mary Jo Bitner,
V. Zeithaml,
2018
.
Mary Jo Bitner,
Amy L. Ostrom,
Stephen W. Brown,
2005
.
Mary Jo Bitner,
Stephen W. Brown,
R. Fisk,
1993
.
Mary Jo Bitner,
Dwayne D. Gremler,
V. Zeithaml,
1996
.
Mary Jo Bitner,
Dwayne D. Gremler,
V. Zeithaml,
2010
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Mary Jo Bitner,
Lois A. Mohr,
M. J. Bitner,
1995
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Mary Jo Bitner,
M. J. Bitner,
1990
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Mary Jo Bitner,
M. J. Bitner,
1992
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Mary Jo Bitner,
B. Booms,
M. S. Tetreault,
1990
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Mary Jo Bitner,
Amy L. Ostrom,
M. Meuter,
2000
.
Mary Jo Bitner,
Lois A. Mohr,
B. Booms,
1994
.
Mary Jo Bitner,
Stephen W. Brown,
R. Fisk,
1994
.
Mary Jo Bitner,
Stephen W. Brown,
M. Meuter,
2000
.
Mary Jo Bitner,
Amy L. Ostrom,
M. Meuter,
2003
.
Mary Jo Bitner,
M. J. Bitner,
1995
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Mary Jo Bitner,
Stephen W. Brown,
K. Gwinner,
2005
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Mary Jo Bitner,
Amy L. Ostrom,
Cheryl Burke Jarvis,
2010
.
Mary Jo Bitner,
M. J. Bitner,
1992
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Mary Jo Bitner,
Dwayne D. Gremler,
K. Gwinner,
1998
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Mary Jo Bitner,
Amy L. Ostrom,
Stephen W. Brown,
2010
.
Mary Jo Bitner,
Stephen W. Brown,
M. Goul,
2008
.
Mary Jo Bitner,
Carl Obermiller,
M. J. Bitner,
1985
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Mary Jo Bitner,
Dwayne D. Gremler,
K. Evans,
1994
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Mary Jo Bitner,
Lawrence A. Crosby,
J. Gill,
1990
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Mary Jo Bitner,
V. Zeithaml,
A. Hubbert,
1997
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Mary Jo Bitner,
Amy L. Ostrom,
M. Meuter,
2002
.
Mary Jo Bitner,
J. Bitner,
2001
.
Mary Jo Bitner,
A. Hubbert,
M. J. Bitner,
1994
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Mary Jo Bitner,
Dwayne D. Gremler,
K. Evans,
1994
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Mary Jo Bitner,
V. Zeithaml,
Lauren K. Wright,
1994
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Mary Jo Bitner,
B. Booms,
Bernard H. Booms,
1981
.
Mary Jo Bitner,
Ruth N. Bolton,
Martin W. Mende,
2013
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Mary Jo Bitner,
A. Gallan,
T. Danaher,
2014
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Mary Jo Bitner,
2001
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Paola Cillo,
Mary Jo Bitner,
Amy L. Ostrom,
2011
.
Mary Jo Bitner,
Thomas Hollmann,
Cheryl Burke Jarvis,
2014,
Journal of the Academy of Marketing Science.
Mary Jo Bitner,
Cheryl Burke Jarvis,
Stephen W. Brown,
2013
.
Valarie A. Zeithaml,
Mary Jo Bitner,
Dwayne D. Gremler,
2018
.
Mary Jo Bitner,
Amy L. Ostrom,
Darima Fotheringham,
2018,
Handbook of Service Science, Volume II.
Mary Jo Bitner,
M. J. Bitner,
1997
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Mary Jo Bitner,
Amy L. Ostrom,
Kevin A. Burkhard,
2011
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Valarie A. Zeithaml,
Mary Jo Bitner,
Dwayne D. Gremler,
2010
.
Mary Jo Bitner,
Stephen W. Brown,
N. Mandel,
2013
.
Mary Jo Bitner,
Stephen W. Brown,
M. J. Bitner,
2008
.
Mary Jo Bitner,
B. Booms,
Bernard H. Booms,
1981
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Mary Jo Bitner,
Lois A. Mohr,
M. J. Bitner,
1991
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Lia Patrício,
Raymond P. Fisk,
Mary Jo Bitner,
2015
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Mary Jo Bitner,
Amy L. Ostrom,
Kevin A. Burkhard,
2012
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Mary Jo Bitner,
B. Booms,
Bernard H. Booms,
1980
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Mary Jo Bitner,
B. Booms,
M. J. Bitner,
1982
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Mary Jo Bitner,
B. Booms,
M. S. Tetreault,
1990
.
Mary Jo Bitner,
2017
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Mary Jo Bitner,
B. Booms,
M. J. Bitner,
1982
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Mary Jo Bitner,
1987
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Mary Jo Bitner,
H. Wang,
M. J. Bitner,
2014
.
Mary Jo Bitner,
Cheryl Burke Jarvis,
Stephen W. Brown,
2012,
Journal of the Academy of Marketing Science.
Mary Jo Bitner,
Amy L. Ostrom,
Maura L. Scott,
2017
.
Mary Jo Bitner,
C. Noble,
Scott M. Broetzmann,
2014
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Mary Jo Bitner,
Lois A. Mohr,
M. J. Bitner,
1995
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Mary Jo Bitner,
M. J. Bitner,
1990
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Mary Jo Bitner,
Amy L. Ostrom,
Tim S. Ayers,
2005,
American journal of community psychology.