Amy L. Ostrom
发表
Mary Jo Bitner,
Amy L. Ostrom,
Felicia N. Morgan,
2008
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Kristina Heinonen,
Christopher A. Voss,
Lia Patrício,
2015
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Mary Jo Bitner,
Amy L. Ostrom,
Stephen W. Brown,
2005
.
Amy L. Ostrom,
Lance A. Bettencourt,
Stephen W. Brown,
2002
.
Mary Jo Bitner,
Amy L. Ostrom,
M. Meuter,
2000
.
Amy L. Ostrom,
Dawn lacobucci,
1995
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Mary Jo Bitner,
Amy L. Ostrom,
M. Meuter,
2003
.
Amy L. Ostrom,
James C. Ward,
J. Ward,
2006
.
Amy L. Ostrom,
A. Parasuraman,
D. Bowen,
2015
.
Mary Jo Bitner,
Amy L. Ostrom,
Cheryl Burke Jarvis,
2010
.
Amy L. Ostrom,
M. Rosenbaum,
B. Walker,
2007
.
Lia Patrício,
Raymond P. Fisk,
Amy L. Ostrom,
2016
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Mary Jo Bitner,
Amy L. Ostrom,
Stephen W. Brown,
2010
.
Amy L. Ostrom,
Steven W. Rayburn,
M. Rosenbaum,
2013
.
Amy L. Ostrom,
L. Anderson,
2015
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Amy L. Ostrom,
J. Hulland,
Dhruv Grewal,
2017
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Amy L. Ostrom,
Steven W. Rayburn,
M. Rosenbaum,
2011
.
Mary Jo Bitner,
Amy L. Ostrom,
M. Meuter,
2002
.
Amy L. Ostrom,
D. Iacobucci,
1993
.
Amy L. Ostrom,
R. Fisk,
D. Bowen,
2020
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Dawn Iacobucci,
Amy L. Ostrom,
D. Iacobucci,
1996
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Dawn Iacobucci,
Amy L. Ostrom,
Kent Grayson,
1995
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Dawn Iacobucci,
Amy L. Ostrom,
Kent Grayson,
1994
.
Dawn Iacobucci,
Amy L. Ostrom,
D. Iacobucci,
1996
.
Paola Cillo,
Mary Jo Bitner,
Amy L. Ostrom,
2011
.
Dawn Iacobucci,
Amy L. Ostrom,
D. Iacobucci,
1996
.
Dawn Iacobucci,
Amy L. Ostrom,
D. Iacobucci,
1998
.
Mary Jo Bitner,
Amy L. Ostrom,
Darima Fotheringham,
2018,
Handbook of Service Science, Volume II.
Dawn Iacobucci,
Amy L. Ostrom,
Kent Grayson,
1994
.
Mary Jo Bitner,
Amy L. Ostrom,
Kevin A. Burkhard,
2011
.
Mary Jo Bitner,
Amy L. Ostrom,
Kevin A. Burkhard,
2012
.
Amy L. Ostrom,
James C. Ward,
J. Ward,
2003
.
Amy L. Ostrom,
2003
.
Amy L. Ostrom,
D. Iacobucci,
2016
.
Amy L. Ostrom,
John G. Lynch,
Geraldine R. Henderson,
2018,
Journal of Services Marketing.
Katherine N. Lemon,
Amy L. Ostrom,
Joy M. Field,
2021,
Journal of Service Research.
Amy L. Ostrom,
M. Rosenbaum,
R. Kuntze,
2005
.
Amy L. Ostrom,
Jelena Spanjol,
L. Anderson,
2021,
Journal of Service Research.
Sterling A. Bone,
Amy L. Ostrom,
Justine M. Rapp,
2016
.
Katherine N. Lemon,
Amy L. Ostrom,
Joy M. Field,
2021,
Journal of Service Research.
Mary Jo Bitner,
Amy L. Ostrom,
Maura L. Scott,
2017
.
Mary Jo Bitner,
Amy L. Ostrom,
Tim S. Ayers,
2005,
American journal of community psychology.
Amy L. Ostrom,
M. Rosenbaum,
B. Walker,
2007
.
Robert J. Kauffman,
P. K. Kannan,
Haluk Demirkan,
2010,
J. Manag. Inf. Syst..
Amy L. Ostrom,
Steven W. Rayburn,
M. Rosenbaum,
2022
.
Amy L. Ostrom,
L. Anderson,
Daniele Mathras,
2014
.
Amy L. Ostrom,
J. Hulland,
Dhruv Grewal,
2017
.
Amy L. Ostrom,
Glenn B. Voss,
Scott B. MacKenzie,
2003
.