Jacqueline Douglas

发表

Mystery Shoppers: An Evaluation of their use as Service Performance Monitors

Jacqueline Douglas, Alex Douglas, A. Douglas, 2015 .

Lean Six Sigma in East Africa: Findings from a Pilo t Study

Jacqueline Douglas, Alex Douglas, Uk J. A. Douglas, 2015 .

Student satisfaction and dissatisfaction - a study in the higher education context

Jacqueline Douglas, Jacqueline Douglas, J. Douglas, 2015 .

Waste identification and elimination in HEIs: the role of Lean thinking

Jiju Antony, Jacqueline Douglas, Alex Douglas, 2015 .

Essential ingredients for the implementation of Quality 4.0

Jiju Antony, Jacqueline Douglas, Michael Sony, 2020, The TQM Journal.

Automation and Digitalisation: impact on the world of work

Jacqueline Douglas, Maria Vincenza Ciasullo, Alex Douglas, 2018 .

Six Sigma to distinguish patterns in COVID-19 approaches

Jiju Antony, Jacqueline Douglas, Willem Salentijn, 2021, The TQM Journal.

Lean Six Sigma implementation in East Africa: findings from a pilot study

Jacqueline Douglas, Alex Douglas, Jacqueline Ochieng, 2015 .

THE EFFECT OF ACADEMIC CULTURE ON THE IMPLEMENTATION OF THE EFQM EXCELLENCE MODEL IN UK UNIVERSITIES

Jacqueline Douglas, Alex Douglas, John Davies, 2007 .

Lean Six Sigma for reducing student dropouts in higher education – an exploratory study

Jiju Antony, Jacqueline Douglas, J. Antony, 2020 .

Using critical incident technique (CIT) to capture the voice of the student

Jacqueline Douglas, John Davies, Lynn Sudbury, 2009 .

Measuring student satisfaction at a UK university

Jacqueline Douglas, Alex Douglas, B. Barnes, 2006 .

The development of a conceptual model of student satisfaction with their experience in higher education

Jacqueline Douglas, John Davies, Jacqueline Douglas, 2008 .