Sérgio Pereira dos Santos

发表

Evaluating retail banking service quality and convenience with MCDA techniques: a case study at the bank branch level

Fernando Ferreira, Ronald W. Spahr, Sérgio Pereira dos Santos, 2014 .

Performance evaluation in Portuguese electricity distribution utilities

Sérgio Pereira dos Santos, Carla Amado, Joaquim Rosado, 2007 .

MS4BE: Multicriteria Software for Bank Branch Evaluation

Fernando Ferreira, Sérgio Pereira dos Santos, Paulo M.M. Rodrigues, 2008 .

Adding value to bank branch performance evaluation using cognitive maps and MCDA: a case study

Sérgio Pereira dos Santos, Fernando Ferreira, Fernando Ferreira, 2011 .

Two decades on the MACBETH approach: a bibliometric analysis

Fernando Ferreira, Sérgio Pereira dos Santos, F. Ferreira, 2018, Ann. Oper. Res..

Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment

Sérgio Pereira dos Santos, Carla Amado, Pedro M. Marques, 2012 .

Using system dynamics and multicriteria analysis for performance measurement in a radiotherapy department

Valerie Belton, Susan Howick, Sérgio Pereira dos Santos, 2004 .

Integrating system dynamics and multicriteria analysis: towards organisational learning for performance improvement

Valerie Belton, Susan Howick, Sérgio Pereira dos Santos, 2001 .

Developing and implementing a strategy-driven performance management system in a higher education institution

Sérgio Pereira dos Santos, Carlos Cândido, 2006 .

Rate of failure in strategy implementation: a controversial issue

Sérgio Pereira dos Santos, Carlos Cândido, 2009 .

From traditional operational research to multiple criteria decision analysis: basic ideas on an evolving field

Sérgio Pereira dos Santos, Paulo M.M. Rodrigues, Fernando Ferreira, 2011 .

Using systems dynamics and multicriteria analysis for performance measurement: a study

Valerie Belton, Susan Howick, Sérgio Pereira dos Santos, 2004 .

Measuring organisational performance using a mix of OR methods

Valerie Belton, Susan Howick, Sérgio Pereira dos Santos, 2017 .

Using data envelopment analysis for formative evaluation of radiotherapy services: An exploratory study

Sérgio Pereira dos Santos, Carla Amado, S. Santos, 2012 .

Using system dynamics and multicriteria analysis for performance management: a case study

Valerie Belton, Susan Howick, Sérgio Pereira dos Santos, 2004 .

Moving from performance measurement to performance management

Valerie Belton, Susan Howick, Sérgio Pereira dos Santos, 2003 .

Measuring performance in a business services and taxes department

Valerie Belton, Susan Howick, Sérgio Pereira dos Santos, 2004 .

A Multiple Criteria Information System for Pedagogical Evaluation and Development of Teachers

Fernando Ferreira, Sérgio Pereira dos Santos, Marlene do Nascimento Marques Filipe, 2013 .

On the need for reform of the Portuguese judicial system – Does Data Envelopment Analysis assessment support it?

Sérgio Pereira dos Santos, Carla Amado, S. Santos, 2014 .

How to create indices for bank branch financial performance measurement using MCDA techniques: an illustrative example

Fernando Ferreira, Ronald W. Spahr, Sérgio Pereira dos Santos, 2014 .

Is TQM more difficult to implement than other transformational strategies?

Carlos Cândido, Sérgio Pereira dos Santos, S. Santos, 2011 .