Ronald L. Hess

IEEE Technology and Engineering Management Society

Christopher Lettl, Ronald L. Hess, Chuan-Hoo Tan, 2018, IEEE transactions on engineering management.

The impact of firm reputation and failure severity on customers' responses to service failures

Ronald L. Hess, R. L. Hess, R. Hess, 2008 .

The relationship between justice and attitudes: An examination of justice effects on event and system-related attitudes

Ronald L. Hess, Shankar Ganesan, Maureen L. Ambrose, 2007 .

Interactional service failures in a pseudorelationship: The role of organizational attributions

Ronald L. Hess, Shankar Ganesan, Noreen M. Klein, 2007 .