N. Millard

Learning from the ‘wow’ factor — how to engage customers through the design of effective affective customer experiences

N. Millard, N. Millard, 2006 .

Affect and Emotion in Human-Computer Interaction, From Theory to Applications

Russell Beale, Roland Göcke, Leysia Palen, 2008, Affect and Emotion in Human-Computer Interaction.

Self-service — but is it good to talk?

N. Millard, T. Alcock, N. Millard, 2006 .