Michael Leiter

Civility, Respect and Engagement at the Workplace (CREW): A National Organization Development Program at the Department of Veterans Affairs

Katerine Osatuke, Dee Ramsel, Sue R. Dyrenforth, 2013 .

Burnout: 35 years of research and practice

Christina Maslach, Michael Leiter, W. Schaufeli, 2009 .