Jan A. Eklöf

Structural analysis and measurement of customer perceptions, assuming measurement and specifications errors

Peter Hackl, Claes M. Cassel, Anders H. Westlund, 2001 .

Customer perception measures driving financial performance: theoretical and empirical work for a large decentralized banking group

Jan A. Eklöf, Johan Parmler, J. Eklöf, 2017 .

Customer satisfaction and retention in transition economies

Jan A. Eklöf, L. Murgulets, I. Dukeov, 2001 .

Customer satisfaction index and its role in quality management

Anders H. Westlund, Jan A. Eklöf, A. Westlund, 1998 .

Patient satisfaction and priority setting in ambulatory health care

Jan A. Eklöf, J. Eklöf, Ingemar Eckerlund, 2000 .