Yong-pil Kim

[SESSION A3 품질경영/산업체응용]Corrective TIR Determination with Reflecting Effectiveness and Adjusting Relationship Strength

Yong-pil Kim, Deok-gyun Yun, 2001 .

Determining customer‐oriented technical importance ratings: an evaluative study

Yong-pil Kim, Cheol‐Hwoan Yoon, Deok-kyun Yun, 2005 .

Exploration and Development of SERVQUAL

Yong-pil Kim, Deok-gyun Yun, Kye‐Wan Kim, 2003 .

Competitive service quality improvement (CSQI): a case study in the fast‐food industry

Yong-pil Kim, Nigel Hemmington, Seok-hoon Lee, 2004 .