Ivor P. Morgan

发表

Deregulation and the Future of Intercity Passenger Travel

John R. Meyer, Clinton V. Oster, John S. Strong, 1987 .

Making Routine Customer Experiences Fun

Ivor P. Morgan, J. Rao, 2003 .

Airline Deregulation: The Early Experience

John R. Meyer, Clinton V. Oster, Richard de Neufville, 1981 .

Preserving the Multi‐service Concept in the Change from Entrepreneurial to Professional Management

Ivor P. Morgan, 1988 .

CASE ANALYSIS 3

Ivor P. Morgan, 1979 .

Deregulating International Markets: The Examples of Aviation and Ocean Shipping

Ivor P. Morgan, J. Gómez-Ibáňez, 1984 .

Aligning service strategy through Super-Measure management

Ivor P. Morgan, J. Rao, 2002 .

Growing negative services

Ivor P. Morgan, J. Rao, 2006 .