Hui Liao

发表

If the HR department doesn’t encourage initiative, unit leaders can

Ying Hong, Joo Hun Han, Hui Liao, 2016 .

Do it right this time: the role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures.

Hui Liao, H. Liao, 2007, The Journal of applied psychology.

Bridging Domains in Workplace Demography Research: A Review and Reconceptualization

Aparna Joshi, Hui Liao, Aparna Joshi, 2011 .

Perceived similarity, proactive adjustment, and organizational socialization

John D. Kammeyer-Mueller, Hui Liao, H. Liao, 2011 .

Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives.

Junqi Shi, Hui Liao, Yujie Zhan, 2011 .

Directive versus Empowering Leadership: A Field Experiment Comparing Impacts on Task Proficiency and Proactivity

Elizabeth M. Campbell, Hui Liao, H. Liao, 2013 .

Downsizing and organizational performance: A review of the literature from a stakeholder perspective

John D. Kammeyer-Mueller, Richard D. Arvey, Hui Liao, 2001 .

Can't Get It Out of My Mind: Employee Rumination after Customer Mistreatment and Negative Mood in the Next Morning

Junqi Shi, Yaping Gong, John Kammeyer-Mueller, 2013, The Journal of applied psychology.

Doing the right thing without being told: joint effects of initiative climate and general self-efficacy on employee proactive customer service performance.

Hui Liao, Steffen Raub, H. Liao, 2012, The Journal of applied psychology.

Transforming service employees and climate: a multilevel, multisource examination of transformational leadership in building long-term service relationships.

Aichia Chuang, Hui Liao, H. Liao, 2007, The Journal of applied psychology.