Thomas Ferleman

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Six Sigma and Business Excellence: Strategic and Tactical Examination of IT Service Level Management at the Office of the Chief Technology Officer of Washington, DC

Rick L. Edgeman, David I. Bigio, Thomas Ferleman, 2005 .

Six Sigma Availability Management of Information Technology in the Office of the Chief Technology Officer of Washington, DC

Rick L. Edgeman, David I. Bigio, Thomas Ferleman, 2004 .