Jo Ann Duffy

Great Ormond Street Hospital for Children: Ferrari's Formula One Handovers and Handovers from Surgery to Intensive Care

Victor E. Sower, Jo Ann Duffy, Gerald Kohers, 2008 .

Milestones of the project: presentations of the SWW Core Team

Betty Jane Punnett, Jo Ann Duffy, Neusa Maria Bastos F. Santos, 2006 .

The applicability of SERVQUAL in cross‐national measurements of health‐care quality

Michael Duffy, Jo Ann Duffy, J. Duffy, 2004 .

Career success and satisfaction: a comparative study in nine countries

Betty Jane Punnett, Jo Ann Duffy, Neusa Maria Bastos F. Santos, 2007 .

Identifying and studying “best‐performing” services: An application of DEA to long‐term care

Jo Ann Duffy, James A. Fitzsimmons, J. A. Fitzsimmons, 2006 .

Banking customers' varied reactions to service recovery strategies

James B. Bexley, Jo Ann Duffy, J. Duffy, 2006 .