Joseph A. Michelli

Driving Transformation and Growth

Joseph A. Michelli, 2019 .

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Joseph A. Michelli, J. Michelli, 2006 .

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Joseph A. Michelli, J. Michelli, 2008 .