Philipp Klaus

发表

DueTimer: Adapt to 1.5.x library specification

Jurgen Van Gael, Marc Alexander, Ivan Seidel, 2015 .

Customer Experience : Are we Measuring the Right Things ? 1 Customer Experience : Are We Measuring the Right Things ?

Stan Maklan, Philipp Klaus, Stan Maklan, 2012 .

Experience co-creation in financial services: an empirical exploration

Roger Maull, Frederic Ponsignon, Philipp Klaus, 2015 .

Measuring Customer Experience

Philipp Klaus, P. Klaus, 2015 .

Show me the money: : Improving our understanding of how organizations generate return from technology-led marketing change

Joe Peppard, Stan Maklan, Philipp Klaus, 2015 .

The role of brands in a service-dominated world

Stan Maklan, Philipp Klaus, Stan Maklan, 2007 .

Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies

Philipp Klaus, 2014 .