Keith Michael Hearit

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A symbolic approach to crisis management: Sears' defense of its auto repair policies

Jeffrey L. Courtright, Keith Michael Hearit, Keith M. Hearit, 2003 .

Apologies and Public Relations Crises at Chrysler, Toshiba, and Volvo.

Keith Michael Hearit, Keith M. Hearit, 1994 .

“Mistakes were made”: Organizations, apologia, and crises of social legitimacy

Keith Michael Hearit, Keith M. Hearit, 1995 .

A social constructionist approach to crisis management: Allegations of sudden acceleration in the Audi 5000

Jeffrey L. Courtright, Keith Michael Hearit, Keith M. Hearit, 2003 .

Denial, Differentiation, and Apology: On the Use of Apologia in Crisis Management

Keith Michael Hearit, Kasie Mitchell Roberson, 2008 .

Newsgroups, activist publics, and corporate apologia: The case of Intel and its Pentium chip

Keith Michael Hearit, Keith M. Hearit, 1999 .

Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing

Keith Michael Hearit, Keith M. Hearit, 2005 .

On the use of transcendence as an apologia strategy: The case of Johnson controls and its fetal protection policy

Keith Michael Hearit, Keith M. Hearit, 1997 .