Shakti Bodh Bhatnagar

Determinants of Customer Loyalty: A Review with Reference to Banking Services

Asif Ali Syed, Shakti Bodh Bhatnagar, Jitendra Kumar Mishra, 2015 .

Identifying Customer Loyalty Supporting Factors in the Retail Banking Context: An Empirical Examination

Shakti Bodh Bhatnagar, A. Syed, J. K. Mishra, 2017 .

Customer disloyalty in retail banking services: attitudinal and behavioural dimensions

Shakti Bodh Bhatnagar, A. Syed, J. K. Mishra, 2019, Asia-Pacific Journal of Business Administration.

Why Are Some Customers More Loyal Than Others? The Impact of Positive Psychological Capital on Loyalty, Satisfaction, and Trust

Shakti Bodh Bhatnagar, 2021, Journal of Promotion Management.

The Subtle Art of Effecting a Four-day Workweek to Drive Performance

Shakti Bodh Bhatnagar, Debarun Chakraborty, Wendrila Biswas, 2022, Management and Labour Studies.

What Drives People to Adopt Grocery Apps? The Moderating Role of Household Size

Shakti Bodh Bhatnagar, Debarun Chakraborty, Wendrila Biswas, 2022, Business Perspectives and Research.

Stop hailing, start apping: adoption of app-cab services in an emerging economy

Shakti Bodh Bhatnagar, Kip Kiefer, Debarun Chakraborty, 2021, foresight.