Roger Klungle

Simulation of a claims call center: a success and a failure

Roger Klungle, 1999, WSC '99.

Simulation methodology in practice - part I: Planning for the study

Onur M. Ülgen, Roger Klungle, John J. Black, 1994 .

Simulation methodology in practice - part II: Selling the results

Onur M. Ülgen, Roger Klungle, John J. Black, 1994 .

Call Center Forecasting at AAA Michigan

Roger Klungle, Jim Maluchnik, 1998 .