Mary P. Harrison

发表

Consider the Source: Comparing Customer Reactions to Hearing about a Company Transgression by Word-of-Mouth vs. through the Media

William Magnus Northington, V. Myles Landers, Mary P. Harrison, 2015 .

Understanding the Relationships Between Commitment and Voice

Mary P. Harrison, K. Reynolds, S. Beatty, 2012 .

Why Customers Stay in Relationships: The Lock-in Factors

Mary P. Harrison, K. Reynolds, S. Beatty, 2015 .

Anticipating a service experience

Mary P. Harrison, S. Beatty, 2011 .

Why Customers Feel Locked Into Relationships: Using Qualitative Research to Uncover The Lock-in Factors

Mary P. Harrison, K. Reynolds, S. Beatty, 2012 .

Frontline Service Employee Compliance With Customer Special Requests

William Magnus Northington, Mary P. Harrison, Sijun Wang, 2016 .

Crazy Little Thing Called Love: A Consumer-Retailer Relationship

Mary P. Harrison, Mandy H. Ortiz, 2015 .

Forgiveness in the Context of the Realtor-Client Relationship

Mary P. Harrison, S. Beatty, Jo-Ann Tsang, 2013 .